Shipping and Delivery
Thank you for visiting and shopping at pawpackuae.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders for Paw Pack boxes close on the 15th of each month for that month's theme. Any other orders received after the 15th of each month are automatically processed for the following month's shipping. All other products (merchandise) are processed and shipped within 3-4 days. Paw Pack boxes orders are shipped and delivered on the 26th of each month, unless stated otherwise, we deliver to all areas of the UAE: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Our courier will contact you by phone on the day of delivery to confirm your address and that you'll be home to receive your delivery. Should you not be home, we can organise for your purchase to be left in a safe and secure location, such as with a security guard or neighbour. We prefer not to leave packages at your front door due to safety and hygiene.
Shipping rates & delivery estimates
Shipping and delivery for Paw Packs are charged a flat fee of AED15 per package, regardless of location within the UAE.
Unforeseen Delivery delays can occasionally occur.
Returns are shipped at a cost of AED 25 per package and charged to the buyer.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped.
Customs, Duties and Taxes
Pawpackuae.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Pawpackuae.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
International Shipping Policy
We currently do not ship outside the United Arab Emirates
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.