Free delivery for Paw Packs across the UAE!

FAQ

WHAT IS PAW PACK?

Paw Pack is a monthly subscription service of treats and toys for your cat or dog (or both!). The packs not only come with a fun seasonal monthly theme but also customised to their preferences for toys and treats. 

From your pet's point of view - it's full of happiness specifically paw-picked for them.

 

I'M GETTING A PUPPY OR KITTEN, IS PAW PACK SUITABLE?

Woohoo!! Paw Pack is the perfect way to welcome your pet into their furever home.

Since Paw Pack is a tailored service we will pack puppy and kitten appropriate treats and toys that are good for training and teething. Just enter your pet's birthday and size during checkout or leave a comment so we know they're a young one.

WHAT DO YOU GET IN A PAW PACK?

It's a surprise! That's half the fun. Let us know how we did the previous month and since we curate the packs for each dog we'll get better as we get to know your dog.

Even though there is an element of mystery we put in a great deal of research selecting vendors and products. At the end of the day each product has Sandy, Ash and Amy's stamp of approval (our pup and kitties chief testing officers!).

HOW DO I JOIN PAW PACK?

Right here on our website, click here to get started

HOW MUCH IS PAW PACK?

A standard pack is AED150 and a premium pack is AED170 with no commitment to subscription, and regardless of pet size. We choose size appropriate toys and treats. There are also bundles for purchasing multiple months in advance. There may be promotions from time to time!

HOW MUCH IS SHIPPING?

Free UAE wide. We do not ship internationally.

WHAT IF I CHANGE ADDRESS?

Just get in touch here and we can change your details for you,  before the 24th of each month.

WHAT IF MY PET HAS ALLERGIES?

We already curate each Paw Pack for each pet based on their preferences - taking care of your dog's dietary requirements is part of the job. In your registration, just let us know what to avoid and our Paw Packs will automatically exclude those items.

HOW DO I PAY?

We accept Visa or Mastercard on our site. 

We currently do not accept Cash on Delivery or any other payment methods.

HOW DO I USE MY COUPON CODE?

If you've got a founding member discount, or a promotional discount, just mention this in your order and we'll be sure to apply it before your payment link is sent. 

CAN I GIVE THIS AS A GIFT?

You sure can! Just enter in your details and the lucky pup or cat's details during the booking process, and leave a note that it's a gift. We can even include a custom message for you.

WHEN WILL MY PAW PACK GET SHIPPED?

Order by the 15th and you'll get your Paw Pack by the 26th of that month!

HOW CAN I GET IN TOUCH?

Get in touch with us through the following:

Website: pawpackuae.com

Social media: @pawpack.uae (Facebook and Instagram) 

Phone: +971 52 374 0620 

Email: customercare@pawpackuae.com 

Address: 

Paw Pack FZ LLC

FDAM0837

Service Block

Al Jazirah Al Hamra

Al Hamra Industrial Zone - FZ

PO BOX 10055

Ras Al Khaimah, United Arab Emirates

 

I HAVE AN OPPORTUNITY FOR PAW PACK!

Pawtastic! For press related enquries or if you have a pawsome product you'd like to be considered for Paw Pack please email us on customercare@pawpackuae.com

Customer Satisfaction

Dogs and Cats LOVE our Paw Packs!

Free Shipping

We offer free shipping in the UAE

Our Guarantee

If your pets don't love it, we aim to make sure they do.